Alarm Management
Context-rich notifications ensure your team always knows what’s happening and why. Our technical team acknowledges, responds to, and manages alarms within defined service level timeframes — escalating to the customer and designated maintenance providers based on the level of impact to battery capacity. The alarm management system includes:
- Customizable alarm logic tailored to your facility’s operating conditions
- Alerts delivered via email, SMS, or phone for abnormal operating conditions
- Support for conditional alarm logic
- Complete logging of all triggered events
SCADA Site Overview
A centralized, real-time view of your entire facility, covering battery systems, balance of plant equipment, communications status, and system integrations. Our team performs routine operational checks and maintains the SCADA infrastructure to ensure reliable, uninterrupted connectivity to our platform. Owners benefit from:
- Real-time visibility into equipment status across the full facility
- Ongoing maintenance of SCADA, IT, and system integrations
- Read-only SCADA access available at any time
Web Portal Access
On-demand access to real-time facility performance data through Workbench’s web-based portal, without requiring access to the full SCADA environment. The portal provides:
- Real-time state of charge, availability, and equipment status
- Available as an alternative to or alongside SCADA access
- Accessible from any device, in the office or in the field
Performance Reporting
Stay ahead of issues and confident in your investment. Automated reporting and monthly review meetings keep your team informed and aligned. Each reporting cycle covers:
- Automated monthly monitoring reports with KPIs and contract compliance metrics
- Comprehensive annual reports including preventative maintenance analysis, battery warranty performance, utility trip summaries, and equipment trends
- Monthly performance review meetings to discuss key findings and, where applicable, market impacts